Dementia Matters Statement in Response to COVID-19

                                                               Update 18th March 2020

As you will be aware the advice around Covid 19 is changing rapidly, so we felt it would be useful for you to be brought up to date with our services here at Dementia Matters.

The risk in the UK has now been raised to high. Therefore for all of our services, all meetings have been cancelled. There will be no unauthorised access to our building and where access is needed we will follow very strict infection control guidelines. This is to minimise the risk of infection to staff and our services users. The exception to this would be where there is an overriding care need, and this will be decided on a case by case basis.

For Residential care we are no longer allowing family members in to visit their loved ones, except in exceptional circumstances, all children under 12 currently are not allowed within the building. We do have an iPad for use of all our Residents to FaceTime their loved ones during this time. Please contact the centre manager for details of exceptional visits or how to contact their loved ones.
Day Care is currently running as usual, but again, we will not allow anybody in who doesn’t need to be here. Anyone who is dropping off their loved one will be greeted by staff at the door to minimise cross over between services.

Care at Home is business as usual, but we are asking that families support us with handwashing and drying, as supplies of sanitising hand gel are very difficult to source at present. However, should staffing reduce due to self-isolation we have continuity plans in place to input an emergency staffing team and rota to allow those most at risk to access some levels of care.

We have minimised our back office team being in the building and would ask all of our staff and service users to adhere to social distancing when not at work. This will not only protect yourselves but others around you also.

We also reserve the right to refuse entry to anybody who looks ill and would further advise that they contact 111 for guidance immediately.

I’m sure you will work with us to continue to provide much needed care to our most vulnerable users. To that end please advise us immediately if any loved one, family member, or staff member, starts to display any symptoms, i.e. a new persistent cough or a fever.

If you have concerns about COVID-19, or would like further advice and information, visit

Carers UK have coronavirus advice here:

 Age UK information and advice here:


13th March 2020


The safety of our clients, their families and the staff teams that support them continues to be the priority of all at Dementia Matters, and we understand the growing concern amongst our clients, their families and our staff following the categorisation of the COVID-19 outbreak as a pandemic.

We would like to reassure all who access our services that we are monitoring the situation on an ongoing basis to help manage the risk and spread of the virus and will take every action necessary to guarantee their continued safety.

Measures have been put place to protect those who use our services during the coronavirus pandemic, and we have worked closely with our colleagues to devise contingency plans in the event that the charity is directly impacted by the outbreak.

All Dementia Matters staff undertake comprehensive infection control training, and we have an allocated Infection Control Lead on hand to advise them further. We are working in line with guidance from the Public Health Authorities and World Health Organisation to ensure high standards of hygiene are met. All staff have been advised of the importance of regular, thorough handwashing and the appropriate PPE is provided.

The Dementia Matters management team remain committed to ensuring those who use our services continue to have their needs met, as safely as possible.

If you have concerns about COVID-19, or would like further advice and information, visit

Carers UK have coronavirus advice here:

 Age UK information and advice here: