Reportable Accidents and Incidents Policy All policies at Dementia Care are written with our values in mind: Passion, Honesty, Respect, Empowered, and Excellence. Policy and Scope Dementia Matters recognises that the health, safety and welfare of the people we support and anyone else directly affected by Dementia Matters’ operations are of prime importance. This policy applies to all staff looking after anyone we support including volunteers and agency staff. This policy covers the reporting of all incidents, accidents and near misses and the process for investigation of such incidents. Compliance is mandatory. Guiding Principles Dementia Matters will always put the safety of the people we support, our staff, volunteers and agency workers at the forefront of our operations. Dementia Matters aims to minimise the risk of incident occurrence and subsequent recurrence. Dementia Matters will ensure than an incident from is completed and the incident is appropriately investigated. Dementia Matters will ensure that when an incident is appropriately investigated there will be an emphasis on learning and information is shared across the Charity where relevant. Dementia Matters promotes the use of SOPs with regards to dealing with reportable accidents and incidents. Dementia Matters will endeavour to ensure that staff are adequately first aid trained. Dementia Matters will endeavour to ensure that staff are adequately trained in dealing with reportable accidents and incidents. Dementia Matters will always inform next of kin regarding any reportable accidents or incidents. Dementia Matters advocate the use of emergency services such as 111 or 999. If there are any suspicions around accidents, incidents, falls or bruising a Senior Manager will attend the scene. Dementia Matters will ensure all paperwork is complete in a timely manner with regards to any around accidents, incidents, falls or bruising. Compliance will be monitored on an on-going basis. Non-compliance may result in disciplinary action.